Specialist Ambassador - Nintendo San Francisco Store (Finance)
About Nintendo of America: From the launch of the Nintendo Entertainment System™ more than 30 years ago, Nintendo's mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo's iconic and cherished franchises including Mario™, Donkey Kong™, The Legend of Zelda™, Metroid™, Animal Crossing™, Pikmin™ and Splatoon™ across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.
Based in Redmond, Wash., Nintendo of America serves as headquarters for Nintendo's operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company's website at https://www.nintendo.com/ .
DESCRIPTION OF DUTIES:
- Supports training of new and existing team members including onboarding, sales floor operations, point of sales operations, and cycle count procedures
- Identifies and communicates opportunities to improve customer service and drive store traffic
- Engages in a secondary specialty in support of the store's business needs
- Responsible for assisting with sales floor operations for short periods of time including meal breaks, customer interactions, and general customer issues
- Proactively engages and assists customers by providing information, product demonstrations, and resolving customer issues
- Cross-sells merchandise, recommending products to anticipate and meet customer needs
- Promptly and accurately processes all point of sale transactions
- Performs Greeter duties including welcoming guests upon entry/exit and addressing customer needs
- Restocks the sales floor and as needed, performs back of house duties including merchandise tagging, restocking, and organization
- Supports a clean, visually stimulating environment by performing daily cleaning duties as outlined in the store checklist and maintaining store displays
- Supports daily accurate record keeping through focused cycle count procedures and product counts
- Engages in consistent communication with others to strengthen teamwork, in addition to providing suggestions and feedback for continuous improvement while maintaining a positive attitude
- Occasionally represents Nintendo at off-site consumer events
