Customer Service Representative (Manufacturing)
- Ensures timely order entry and proactively manages order timelines for assigned account(s)
- Proactively monitors open orders to advise key stakeholders of possible lead time challenges
- Demonstrates knowledge of Menasha's products and capabilities to align with customer's products and objectives
- Receives and responds to customer complaints and processes appropriate corrective actions
- Supports pricing requests
- Monitors product inventory to assure availability for production and/or distribution to customer; works with management to disposition aging inventory
- Prepares purchase orders for outside materials
- Prepares and reviews required business reports
- Supports continuous improvement initiatives
Education & Experience Requirements
- High school diploma or equivalent required
- Minimum of 4 years of relevant experience required
- Prior display, graphic, and/or contract packaging industry experience preferred
- Experience in ERP platforms and proficiency in Microsoft Excel and SharePoint; SAP knowledge preferred
Knowledge, Skills & Abilities
- Ability to design, implement and execute CRM business processes and associated applications
- Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty
- Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department
- Familiarity with organization's policies, standards and procedures guiding customer interactions
- Knowledge of practices, tools, and techniques for communicating with a customer
- Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests
- SAP knowledge preferred
Physical Requirements & Work Environment
- Primarily works in an office environment with occasional time spent in a production and/or warehouse setting
- Position may be based at Menasha Packaging site
- Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty
- Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department
- Familiarity with organization's policies, standards and procedures guiding customer interactions
- Knowledge of practices, tools, and techniques for communicating with a customer
- Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests
Physical Requirements & Work Environment
- Primarily works in an office environment with occasional time spent in a production and/or warehouse setting
- Position may be based at Menasha Packaging site
