Subrogation Adjusters are responsible for the negotiation and recovery efforts of third-party property-casualty claims. The adjuster will enter direct negotiations with insurance carriers, contractors, plaintiff and defense attorneys, self-insureds, uninsured, and municipalities. Claims handled are complex and require a strong understanding of theories of liability and recovery practices and activities.
4-year bachelor's degree preferred
3+ years handling personal auto claims, exhibiting property-casualty or subrogation experience
Excellent written and verbal communications skills, with the ability to assess and negotiate liability and damages.
Proficient use of MS Office applications and PDF documents.
Decisive and organized, with strong organizational skills.
Adapts to occasional high-pressure situations
Familiarity with claims-handling procedures
Researches, documents and recaps coverage and loss information; could include comprehensive and complex calls
Communicates over the phone to ensure understanding of reports and documents
Performs an evaluation of the loss to determine potential total losses using established procedures
Interprets statutes and case laws to build a strong case for coverage and liability
Files subrogation claims in Arbitration Forums with persuasive arguments
Provides prompt, friendly, courteous, accurate, and helpful service including information about the claim handling process, claim number, name of adjuster, and general questions about existing claims
Effectively follows appropriate process for assignment of claims to adjusters.
Contacts customers, insureds, claimants, attorneys or others to obtain or clarify information.