Hilton
Director of Training and Quality - Waldorf Astoria Chicago (Finance)
Waldorf Astoria Chicago - our Forbes 4 Star rated haven of exclusivity with classic Parisian charm is seeking a Director of Training and Quality. Inspired by the elegant glamour and design of 1920's Paris, Waldorf Astoria Chicago embodies the dramatic style of couturiers like Coco Chanel and Christian Dior. The hotel is fittingly located in the fashionable Gold Coast neighborhood, just one block from Chicago's Magnificent Mile.
As Director of Training and Quality for the Waldorf Astoria Chicago, you would be responsible for directing and administering the training, quality and professional development function, along with assisting in implementing initiatives in support of positive team member engagement, culture, and recognition.
Specifically, you would be responsible for performing the following tasks to the highest standards:
Oversee and administer all training and professional development functions to include, but not limited to, creating and/or developing course content, facilitating and/or conducting training sessions/workshops, planning and implementing corporate and hotel training initiatives, conducting needs assessments, measuring training effectiveness and ensuring on-the-job application of service, leadership, specialty and department-specific training initiatives.
Plan and conduct meetings with department managers, property trainers and team members to review performance trends, to develop appropriate action plans and to provide appropriate recognition.
Monitor all departmental training programs and assist departmental trainers in conducting pre-shift audits, executing job skills checklists, and utilizing brand service toolkit training.
Track, maintain and audit all individual team member training records to ensure full compliance with established corporate standards. (QA)
Develop an annual training calendar and compile periodic reports (i.e. monthly, quarterly, etc.) of training activity.
Integrate Hilton's Values/Mission/Purpose and support guest-centric programs
Create an environment and ambiance that makes Team Members feel energized, comfortable and motivated
Assist in developing a recognition culture that exists among Team Members and across all departments
Serve as an ambassador of Hilton's culture, engaging with Team Members through direct and meaningful interactions and leading by example
Deliver Thrive@Hilton well-being programs to enhance the mind, body and spirit of each Team Member
Actively supports Hilton's guest-centric focus in the spirit of our vision and mission
Assist with Human Resources functions, as needed
What are we looking for?
Required Qualifications:
Preferred Qualifications:
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
In addition, we look for the demonstration of the following key attributes:
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!