Customer Service Representative 1 (Temporary) - Ripon (Administrative)
An industry leader, The Wine Group is one of the world's foremost producers of award-winning wines across more than 60 wine brands and many winery facilities in California, New York, and Australia. Headquartered in Livermore, California, TWG is an industry innovator when it comes to developing, marketing, and selling wine brands beloved by consumers around the world, including Cupcake, Franzia, Benziger, Imagery, Tribute, 7 Deadly, Cooper & Thief, The Dreaming Tree, Charles Smith Wines, and more. The Wine Group believes in producing wine using sustainable and earth-friendly practices to foster healthy land and agriculture for generations to come. The company demonstrates environmental stewardship through its commitment to clean energy and by ensuring that all its owned vineyards are certified sustainable or biodynamic. To learn more, please visit: www.thewinegroup.com.
JOB SUMMARY
Once established after training, this position is responsible for processing a large volume of daily orders from receipt to invoicing. Working closely with team members and supervisor ensuring complete workflow. It is fast paced, challenging, complex, and demanding. It is an entry-level position. The learning curve is very steep, and productivity must be achieved within the first 60 - 90 days. The 10 key for order entry is a must and strong multi-tasking skills are essential. Will experience introduction into the world of supply chain and the wine industry. Ideal candidates will have 2+ years of customer service involving high volumes of emails and data entry, preferably in roles directly interacting with distributors. This role is eligible for remote work.
ESSENTIAL FUNCTIONS
- Process orders checking inventory levels to ensure full shipments.
- Assist in resolving order and shipping problems with the supervisor.
- Maintain files and keep work progress moving.
- Complete invoices and other order finalizing tasks.
- Coordinate issues with other departments and with the supervisor when necessary.
- Discuss inventories, ship dates, credit /pricing issues and transportation issues with supervisor to ensure order fulfilment.
- Other tasks as directed by management.
QUALIFICATIONS
- Must be 18 years or older at time of hire.
- 2+ years of customer service experience involving high volumes of emails and data entry.
- Strongly prefer customer service dealing directly with distributors.
- Skilled at problem solving and dealing with difficult, complex situations.
- High School Diploma/ some College preferred however will accept experience equivalent.
- Excellent interpersonal skills.
- Good math and organizational skills.
- Good communication skills.
- Somewhat proficient in Microsoft Word and Excel.
- Ability to work under pressure and multi-task.
- Must be very accurate with well-developed attention to detail.
- Team player and problem solver.
- Must be highly productive in order entry.
- 10 key proficiency is a must.
PHYSICAL DEMANDS
- Ability to perform tasks requiring bending, stooping, standing, and twisting in an office or production environment.
COMPENSATION
- Hourly Pay Range Posted: $16.50 - $23.99/hr.
- Actual compensation will be based on factors such as experience, skills, knowledge, and abilities, education, and other position-related factors.
At The Wine Group, we are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or other characteristic protected by law.
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NOTICE TO THIRD PARTY AGENCIES
Please note that we do not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, we will not consider, or agree to, payment of any referral compensation or recruiter fee. In the event that a recruiter or agency submits a resume or candidate without a previously signed agreement, we explicitly reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
