Wine Specialist (Part-time), Imagery Tasting Room (Administrative)
An industry leader, The Wine Group is one of the world's foremost producers of award-winning wines across more than 60 wine brands and many winery facilities in California, New York, and Australia. Headquartered in Livermore, California, TWG is an industry innovator when it comes to developing, marketing, and selling wine brands beloved by consumers around the world, including Cupcake, Franzia, Benziger, Imagery, Tribute, 7 Deadly, Cooper & Thief, The Dreaming Tree, Charles Smith Wines, and more. The Wine Group believes in producing wine using sustainable and earth-friendly practices to foster healthy land and agriculture for generations to come. The company demonstrates environmental stewardship through its commitment to clean energy and by ensuring that all its owned vineyards are certified sustainable or biodynamic. To learn more, please visit: www.thewinegroup.com.
JOB SUMMARY
Imagery Estate Winery is searching for enthusiastic, passionate wine sales and customer service professionals to join our dynamic, high energy Tasting Room team.
The Wine Specialist is a part-time position responsible for creating a memorable wine and customer service experience at our captivating estate property while promoting wine sales, enlisting new club members, and providing wine education to customers.
ESSENTIAL FUNCTIONS
- Provide excellent customer service in all areas: welcome guests, educate and present the portfolio of wines and elevated experiences.
- Create and execute an exclusive experience for each customer: confidently and knowledgably speak to wines, varietals, winemaking/viticulture practices, growing areas, winery, and history.
- Promote the sale of wine and non-wine products sold in the Tasting Room and drive new memberships to the Wine Club.
- Strong focus on closing sales and up-selling is crucial.
- Collect names and email addresses for future contact.
- Host specialty programs, lunches or dinners as assigned.
- Promote and represent winery by pouring at offsite and on-premise special events.
- Maintain, update, and expand knowledge of the winery, viticulture, enology by participating in educational trainings and tastings within the Winery and through outside sources.
- Conduct daily seated tastings, elevated wine experiences, reserved and private group tastings as scheduled.
- Learn POS systems and manage high volume wine and merchandise transactions. Possess a high level of integrity for performing sales transactions.
- Stock supplies and maintain displays in retail areas.
OTHER FUNCTIONS
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.
QUALIFICATIONS
- Must be 21 years of age.
- Two or more years' experience in a premium winery tasting room, hospitality setting and/or retail sales position preferred.
- Must be available to work most weekends, special events and holidays.
- Enthusiasm for wine and interest in expanding expertise.
- Service driven, with superior customer service, organizational and interpersonal skills.
- Friendly, positive, and professional disposition when dealing with guests, vendors, and team members.
- Be a team player, working with other sales associates to reach monthly and daily sales goals.
- Strong attention to detail and proactivity. Ability to multi-task, follow-up, and work in a fast-paced environment under pressure
- Capability to work independently with minimal direct supervision.
- Demonstrated reliability, punctuality, and adherence to all safety regulations and operating procedures.
- Must hold a valid driver's license.
PHYSICAL DEMANDS
- Must be able to frequently lift and carry weights of up to 40 pounds at varying frequencies.
- Ability to operate various types of machinery to include, but not limited to, lift trucks, hand trucks, dishwashers etc.
- Ability to perform tasks requiring bending, stooping, standing, and twisting in the performance of various tasks.
- Ability to stand for long periods of time.
COMPENSATION
- Hourly Pay Range Posted: $16.00 - $21.73/hr. Eligible for incentives, tips, and bonuses.
- Actual compensation will be based on factors such as experience; skills, knowledge, and abilities; education; and other position related factors.
At The Wine Group, we are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or other characteristic protected by law.
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