Sr. Client Service Engineer (Manufacturing)

Key Responsibilities:

• Provide technical support and solutions to internal and external customers.
• Aid in management of Active Directory Services and Group Policy.
• Implement and administer CyberArk EAM in aligmnet with Security team's guidelines
• Work closely with Infrastructure, Security, and Application teams in design, implementation, and support of end user technologies
• Utilize Microsoft End Point Manager for patch management and imaging
• Deploy and manage enterprise software using Microsoft Endpoint Manager and Configuration Manager.
• Automate Operating System Deployment (OSD) and vendor procurement processes.
• Package and deploy enterprise software applications.
• Utilize and grow ITSM platform in alignment with ITILv3 concepts.
• Lead and mentor technical direction of a team of service desk technicians.
• Establish and maintain standard operating procedures (SOP) for end point management in collaboration with the Infrastructure and Security teams

Qualifications:

• Proven experience in IT infrastructure management, with a focus on client services and solutions architecture.
• Strong analytical and problem-solving skills.
• Effective communication and mentoring abilities.
• Experience with Active Directory, Azure AD, Microsoft Endpoint Manager, and Configuration Manager.
• Familiarity with ITSM Platforms and ITILv3 concepts.
• Ability to work efficiently with global teams and manage multiple projects simultaneously.

Preferred Experience:

• Experience driving technical change to enhance end user productivity while strengthening the security footprint of client management
• Proven track record of integrating and managing global service desk operations.
• Strong background in establishing and maintaining SOPs for IT operations.