Marketing and Communications Coordinator (Finance)
At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam's next all-star player.
Apply in minutes from your mobile phone!
There's plenty of perks too!
- Competitive pay $50 - 55K
- Comprehensive benefits package including medical, dental, vision
- Company paid life & AD&D insurance
- 401(k) plan with company match up to 6%
- Employee stock purchase plan
- Paid Time off and holidays
- Employee discounts
- Tuition reimbursement
- Dependent scholarship awards
- An opportunity to advance within the company
- Recognition for a job well done
- A friendly work environment
- Employee referral bonuses
- The opportunity for professional growth and respect that comes from working for an industry leader
Why HomeTeam?
- HomeTeam is the #1 pest management company to homebuilders
- Currently performs more the 2,000,000 services a year
- The company has exclusive technology with its unique Taexx® built-in pest control system during a home's construction
- Pest Management Industry is growing and is a recession resistant line of business
- Women's Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.
- HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA
Responsibilities
The Marketing & Communications Coordinator is responsible for supporting and enhancing the company's internal and external communication efforts to ensure a cohesive brand voice and effective messaging.
This role plays a critical part in reputation management, cross-department collaboration, and customer and employee engagement by providing consistent, timely, and transparent communications. The ideal candidate will have strong organizational skills, an eye for detail, and a proactive approach to fostering positive customer and employee experiences.
Internal Communication
- Serve as a key liaison between HomeTeam and Rollins' internal communication departments to align messaging and ensure consistency in communications.
- Develop and manage content for the company's intranet, providing employees with relevant updates, resources, and news.
- Working with content marketing to support programs and events that foster employee engagement, such as recognition programs, team-building activities, and employee appreciation initiatives.
- Assist in drafting and editing executive communications, such as messages from leadership, and presentations.
- Work closely with the HR department to ensure consistent messaging on employee-facing communications and support initiatives that align with organizational values.
- Collaborate with other departments, such as field support, to align external communication strategies with customer engagement goals.
External Communication
- Monitor and track online review response rates for each branch, providing actionable insights to improve communication quality and enhance customer satisfaction.
- Collaborate with the marketing team to maintain a positive online brand image and address customer concerns effectively.
- Conduct monthly audits of online review metrics, reporting on trends and areas for improvement.
- Provide brand voice and tone guidelines across all communication channels, ensuring consistency and brand alignment.
- Procure content, such as customer testimonials and success stories, for use in both internal and external communications, reinforcing brand credibility and customer satisfaction.
Reporting and Analytics
- Prepare monthly and quarterly reports on communication effectiveness, offering insights to guide future strategies.
- Collect and analyze feedback from employees and external audiences to improve communication processes and content.
- Monitor key performance indicators for marketing and communication initiatives, helping to identify successful strategies and areas for enhancement.
Other Communication and Marketing Tasks
- Support the planning and execution of internal and external marketing communications.
- Assist with additional marketing and communications tasks as needed.
Qualifications
Experience:
- 1-2 years of experience in communications, marketing, or related support roles.
- Familiarity with reputation management tools and social media platforms is preferred.
- Experience in project management or report generation is a plus.
Qualifications:
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite and knowledge of content management systems.
- Proficiency in PowerPoint.
- Organizational and multitasking skills with high attention to detail.
- Ability to work effectively with cross-functional teams.
- Basic understanding of digital communication tools and brand management principles.
