Parts and Service Representative (Sales)

A Blue Equipment parts and service representative will be responsible for directing and managing all parts and service activities including: Customer First initiatives, gross and net profit goals, asset management and customer satisfaction, all while contributing to the overall growth of the dealership.
Provide outstanding and professional customer service by acknowledging walk-in customers immediately upon arrival at parts counter.Administer an effective, creative, monthly visual parts display with current featured monthly flyer parts and/or seasonal items with all items priced.Manage an effective parts delivery and pickup system within established territory.Maintain a personal presence in the territory to develop new customer prospects and grow existing ones.Manage key vendor and customer relationships.Ensure timely resolution of all internal and external customer complaints. Quickly address pricing, product or customer service issues with customers.Work closely with Service Department to achieve Customer First initiatives.Schedule and coordinate service calls.Responsible for parts inventory.