Factory Repair Coordinator (Administrative)
We have been in business for over 110 years and we are proud to be a subsidiary of Berkshire Hathaway. Ben Bridge Jeweler has thirty-six stores, across the United States. We are committed to serving our customers with a quality experience and jewelry that will be treasured for generations. Jewelry is more than just an adornment. It is a means of expression, love, personality, and history. Its meaning only grows with time. We don't sell to a customer just once; we want to be their jeweler for life!
The Factory Repair Coordinator (FRC) is responsible for all repairs that are being forwarded to our watch manufacturing partners. This includes logging inbound repairs into our internal tracking system, preparing watches for shipment, and tracking repairs throughout repair process until completed. The FRC also provides support to our associates in-store, providing repair estimates, timelines, and status of repairs at the manufacture. In this position, the FRC reviews the proposed service estimates and confers with the Service Manager(s) to determine if the repair estimate satisfies the client's request. This position would also coordinate and work with other department Service coordinators, assisting with repair logins and communications.
Ben Bridge Jeweler's Corporate office located in Downtown Seattle is seeking a Factory Repair Coordinator to join our Watch Repair Department.
Responsibilities Include:
- Process inbound repairs designated for factory repair and build into tracking system
- Preparing outbound repairs for shipping to manufacturers
- Create service estimate for repairs to be sent to our store associates
- Weekly follow-up on repairs at the manufacture and updating the tracking system
- Tracking all factory repairs and communicating to stores with status, including any delays
- Re-sending pending repair estimates from manufacture to stores weekly
- Tracking all repairs to completion
- Providing back-up with quality control checks on inbound completed repairs
- Reconciliation of repair invoices with Accounts Payable
- Completing monthly Factory Repair Service Data Report to Repair Manager(s)
- Manage multiple email inboxes in Outlook.
- Organize and maintain physical and digital department filing systems
- Maintain a working knowledge of the organization, job flow, and turnaround expectations
- Assist other coordinators as needed
- Other duties as needed
BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):
- Excellent written, verbal and interpersonal communications skills
- Ability to retain composure and flexibility while under pressure.
- Computing skills
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.)
- Relevant experience preferred.
- Must be comfortable dealing with prestige brands.
TYPICAL EDUCATION/EXPERIENCE: High School Diploma or General Education Diploma (GED)
Pay Range: $20.76 - $25.96 per hour
Fluctuations in the job market may necessitate adjustments to pay ranges. Final pay determinations will depend on various factors, including, but not limited to experience levels, knowledge, skills, and abilities.
This position offers benefits that include employee merchandise discounts, paid training, Employee Assistance Program and paid time off, such as: vacation, sick, holidays, bereavement and jury duty. Our benefits program includes: medical, dental and vision insurance, flexible savings accounts, company paid life insurance, STD and LTD as well as voluntary programs such as pet insurance and supplemental life insurance. Additionally, Ben Bridge Jeweler offers a 401(k) plan with a company match.
Ben Bridge Jeweler is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by applicable law.
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