Digital Product Strategy Senior Advisor - Evernorth Behavioral Health (Finance)

About Evernorth Digital

Evernorth is built on the recognition that health makes progress possible. Our health services are designed to redefine health care as we know it, and the Evernorth team is unified in the belief that we are responsible for the future of healthcare. This means that our products must inspire change in people that leads to positive pathways: pathways that lead to health, to healing, to preventative wellness and ultimate vitality .

The Evernorth Digital team is like few in comparable technology companies today: we are a collective of carefully curated, specialized disciplines that, when whole, imagines, plans, defines, tests, instruments, measures, builds, deploys, monitors , and optimizes end-to-end experiences that represent the health services suite of product offerings. We are united by our mission to improve life and health outcomes towards aspirational vitality, but we practice our crafts in a discipline orientation that allows us to perfect, excel, and stay current; we then bring our gifts together in an impressive expression of teamwork.

Role Overview

We're seeking a passionate Product Manager to join our Digital Consumer Growth organization . You will apply human-centered design, business acumen, and technology understanding to solve health care problems for our customers with an eye towards understanding unmet needs and opportunities worth solving. In this role, you'll work within a cross-functional team to transform ambiguous problem spaces into clearly defined opportunities and solutions that positively impact both our members and business outcomes. You will balance the needs of the business, our users, and technology to deliver exceptional digital experiences and products across many different end users and platforms while driving value for our business. You will leverage principles for derisking product investment early and validating scaled investment. Your ability to navigate enterprise complexity while maintaining a laser focus on user needs will be crucial to success in this role.

As a Digital Product Strategy Senior Advisor, you will be r esponsible for the strategy, development and delivery of Evernorth Behavioral Health products and /or Evernorth end to end user journeys , with a focus on innovation and discovery supporting both internal and external clients . You will work closely and collaboratively with cross-functional partners and a broad set of technology teams to conceive new innovations and enhance our exiting digital products that connect users to the appropriate and needed care. At times, t his role may provide the opportunity to collaborate with our Innovation Garage on rapid discovery and proof of concept projects . You will partner closely with your design, research, and engineering counterparts to discover and deliver digital products and enabling technology with scalability and re-usability top of mind. You'll also effectively collaborate with engineering teams to make informed technical decisions and drive successful digital product strategy and development. You will deeply understand the needs and motivations of your end users and be accountable for leveraging quantitative and qualitative data to identify and act on product improvements that will drive increased value for the end user and the business. Lastly, you'll understand the economics of your product and will partner effectively various business partners to address some of our most important opportunities to differentiate the company and lead the market in innovative health care solutions for those we serve.

How you'll make a difference:

• Set the pace for our future: Manage the development and maintenance of Evernorth Behavioral Health products and/or Evernorth end to end user journeys including developing strateg ic roadmap s , defining new products and initiatives and communicating product strategy to key stakeholders.

• Get in the trenches with the team: Gather requirements, define features, writ e user stories, manag e backlogs while partnering with Design & Engineering teams to ensure rapid delivery and iterative product development embracing dual-track agile methodologies.

• Collaborate with all areas of our business: Engage business stakeholders as well as various internal and external groups to understand our end users, clients, and the market, communicate new products, new features and changes and incorporate feedback.

• Build a superior product: Ensure ongoing product growth and expansion by focusing on human centered design while deploying continuous discovery , research , and experimentation in addition to measuring results to identify areas of success and needs for improvement.

• Help tell our story: Work closely with customer-facing teams to define execution and engagement strategies, as well as helping them to understand product positioning and key benefits.

• Be our barometer of success: Work closely with data management and analytics teams to ensure data integrity and implementation of user analytics tracking while using data, insights and metrics to drive outcomes and define future strategies and roadmaps.

What we expect from you:

• Be well managed . Be accountable. Have a growth mindset. Model these behaviors and our organizational values for all.

• Be seen as a trusted advisor and expert within your organization and with your partners.

• Demonstrate your ability to adopt and implement user backed product principles in your practice.

• Lead team(s) and be accountable for product delivery and technical performance metrics.

• Lead your teammates and partners in completing product opportunity assessment, discovery, and prioritization based on user need.

• Uncover new or validate existing opportunities through experimentation and forming hypotheses to address user needs across an experience or experiences.

• Evangelize for test and learn, experimentation, and dual-track agile locally and across the enterprise.

• Regularly advocate for the end user and their outcomes in product prioritization and decision making, leveraging data from multiple sources.

• Develop product vision and leverage your relationships to build buy in for your product strategy across a matrixed enterprise.

• Evaluate and prioritize strategic opportunities across a product portfolio or large programs.

• Drive platform and component experience reuse and simplification strategies, influencing partners on the business value (revenue, cost reduction, and increased time to market).

• Make, and be accountable for, well-grounded product decisions that enable your teams to deliver user, business, and technical value.

• Tie product strategy to tech transformation and communicate strategy to cross functional teams.

• Represent and support your teams in communicating impact through reporting practices, Monthly & Quarterly Product Reviews, and routine reviews of product metrics. Own your product data.

• Collaborate with cross-functional partners to drive adoption and consumption of new or existing digital experiences and capabilities.

• Broker critical conversations with local and cross-functional teams; break down barriers and make holistic, outcome-focused product decisions.

Education, Experience, & Certifications

• Bachelor's Degree required or equivalent; Preference in Healthcare, Business, Technology, or related industry

• 5+ years of product or technology management with an emphasis on digital product strategy

• Strong discovery and greenfield solutioning experience preferred

• Experience with Behavioral Health preferred

• Experience with customer servicing platforms & methodologies preferre

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 116,800 - 194,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.