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Dispatch (Thursday thru Monday 3:30PM - 11:30PM shift) (Administrative)



The Coordinated Outreach Referral, Engagement (CORE) is a program of Contra Costa Health Services Health, Housing, and Homeless Services division, in partnership with Heluna Health. The CORE program works to engage and stabilize homeless individuals living outside through consistent outreach to facilitate and/or deliver health and basic need services and secure permanent housing.

 Salary: $25.20 - $27.76 Hourly

ESSENTIAL FUNCTIONS

  • Answer 211 phone lines, communicate directly with callers, and provide a high level of customer service to both people experiencing homeless and community stakeholders.
  • Dispatch CORE teams using the ARC GIS dispatch system and keep record of dispatch assignments.
  • Communicate directly with the CORE teams regarding community needs.
  • Provide information about shelter bed availability to CORE teams and alert CCACS, CCYCS, and ECIHP shelters of incoming placements.
  • Provide information about warming center availability and coordinate placements as needed.
  • Run persons seeking shelter and warming center placement through the Megan's Law database.
  • Collaborate with team members, including the HMIS Agency Administrator and program management team to support movement or completion of activities and projects.
  • Enter data into the Homeless Management Information System (HMIS) and other various data management systems as assigned.
  • Ensure all CORE HMIS documents are properly stored and secure.
  • Check the Homeless Management Information System (HMIS) for quality assurance purposes and alert CORE teams when intakes and other information are missing from the system.
  • Attend all mandatory meetings and trainings as required.
  • Other duties as assigned.

Minimum Qualifications

  • High school diploma/GED required
    • Preferred: AA/AS or 60 semester college units, or Bachelor's degree.
  • 1 year experience working with computers and/or in an administrative capacity.
  • Preferred experience working with vulnerable or special needs populations.

Desired Qualifications:

  • Bilingual, bicultural in Spanish.
  • Lived experience of homelessness and/or accessing behavioral health services.
  • Previous experience or training in street outreach and clinical case management.
  • Knowledge of Contra Costa County and community resources.
  • Knowledge of the Contra Costa emergency provider network.
  • Prior experience with documentation and billing procedures.

 

Additional Qualifications

  • Be able to type 40 words per minute.
  • Demonstrate proficiency in Microsoft Office Suite applications and use of the internet.
  • Be fingerprinted and pass a criminal background check.

  

PHYSICAL DEMANDS

Stand                                       Frequently

Walk                                        Occasionally

Sit                                            Frequently

Handling / Fingering               Frequently

Reach Outward                       Occasionally

Reach Above Shoulder           Occasionally

Climb, Crawl, Kneel, Bend     Occasionally

Lift / Carry                               Occasionally - Up to 50 lbs

Push/Pull                                 Occasionally - Up to 50 lbs

See                                          Constantly

Taste/ Smell                            Not Applicable

 

Not Applicable                      Not required for essential functions

Occasionally                         (0 - 2 hrs/day)

Frequently                             (2 - 5 hrs/day)

Constantly                             (5+ hrs/day)

 

WORK ENVIRONMENT

General Office Setting, Indoors, Homeless Shelter

 

Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

Apply Salary Minimum: 25.2Salary Maximum: 25.2

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