Training Administrator (Education)

Job Summary

The Trainer will be a vital business partner to Operations, Quality and Safety, assisting the company in meeting its business objectives through effective training programs for all locations. The Trainer is responsible for maintaining records of all training including documents and updates, implementing new training schedules, and provide hands-on training in all factory areas in addition to developing training materials and utilizing multiple forms of training media.

Role and Responsibilities

Maintains accurate training records and ensures that employees have completed the required training in a timely manner. Analyzes job duties and writes job breakdowns; develops and adheres to training timetables. Develops standardized training plans, assessments, data gathering systems and tracks employee progression and success rates that ensure employees think systematically about their job and the critical link between KPIs, standardization and continuous improvement. Conducts audits and evaluates work instructions to ensure employees are performing processes as stated.

Must be comfortable in front of an audience and willing to speak in public on a regular basis. Provides training assistance for new and current employees that are learning new skills. Supports trainers/coaches and conducts audits to ensure training is being conducted satisfactorily. Acts as a champion of Kettle Cuisine and its core values, and as a change agent by encouraging positive attitudes and behaviors towards training, skill development and work duties. Will support other company projects and activities as needed.

Key Responsibilities:

• Enter all new hires into the Alchemy Training software system.
• Track all training due requirements and report out on status of completion weekly.
• Remove all terminated employees from the Alchemy Training Tracker software system.
•  Writes or revises SOP's, job aids, knowledge assessments and skills assessments; compiles and publishes training metrics
• Develops train-the-trainer training for others, such as production and packaging trainers, to deliver to employees
• Develop and maintain the annual training matrix by employee group (temps, prep, packaging, forklift, office, etc.) and monitors training compliance. Provide constructive feedback and coaching to employees
• Work with Operations Management to develop skills training matrix for skilled positions (machine operators, kettle cooks, etc.) to advance employee skills and develop employee's cross functional knowledge
• Facilitate classroom training programs and provide on the job training to employees. Facilitate various non-technical training (train the trainer, leadership, and other soft skill training) as well as computer based, and classroom and online training as needed
• Works with Operations Teams to manage external training vendors and grant programs and coordinate meeting times and spaces for training programs
• Research and recommend new training methods. Identify training gaps and develop strategies to close them
• Anticipate problems or opportunities and implement proactive solutions
• Manage and execute training interventions designed to solve specific training problems for either individuals or groups 
• Contribute to a culture of safety first in compliance with Environmental, Health, and Safety (EHS) for all production and supply chain employees
• Train, explain and ensure execution of processes in production while strictly adhering to GMP, quality, food safety and environmental health and safety guidelines and any other related regulations which could apply.

Qualifications and Experience

• Minimum Education: High School diploma or equivalent; college degree preferred.
• Proficiency required:  Outlook email, and calendars; Microsoft Office Suite (Powerpoint), and Alchemy (preferred).
• Must have a good command of the English language both written and spoken, being able to develop, deliver, read, and understand training material.
•  Must have strong interpersonal skills, be able to work effectively and efficiently in a team environment and provide constructive feedback and coaching to other employees.  Demonstrated attention to detail, organization, and time management skills.
• The trainer must have availability and flexibility to work different shifts, sometimes for weeks at a time, to provide support and training to all of our employees.  May need to work weekends or overtime as required.
• Technical Experience: Experience in developing or delivering training in a manufacturing and office environment. Prior experience with vocational training programs desirable. Must have the ability to develop, train and implement standard work instructions, work processes, and flow documents for training and development.

•  LEAN background is highly desired. Experience with the following applications or systems preferred: Outlook email, and calendars; proficient with Microsoft Office Suite, Alchemy.

Technical Experience:

Required attributes

• Self-starter able to conceptualize and drive initiatives forward
• Positive attitude and motivated by contributing to the overall success of the team
• Able to develop strong relationships with internal and external stakeholders
• Creative problem-solving skills
• Obsessive attention to detail, well organized and able to juggle many projects at once
• Comfortable moving at a fast pace and in ambiguous environments
• Willing to address demanding situations head on with patience and respect

As A Leader Within the Kettle Cuisine Team You Are Expected To:

• Model and support Kettle's Core Values and safety culture
• Create a culture of accountability & performance
• Drive a focus on quality and continuous improvement
• Plan work, track results, and resolve variances

LEVEL OF RESPONSIBILITY

• Works with little supervision, but work is reviewed. Exercises discretion within areas of responsibility.
• Recommends actions and alternatives to supervisor and others.
• Position has little to no contact with customers.
• Position makes indirect contribution to efforts that generate moderate levels of revenue.
• Decisions or actions may have a moderate impact on other departments and/or external relationships of the organization. Errors are usually detected after the fact and may result in moderate interruption and delays in work output.

WORKING CONDITIONS AND PHYSICAL EFFORT

The work environment characteristics described here are representative of those a Trainer encounters while performing the essential functions of this job. Exposed to different temperatures environments.

Physical Demands/Efforts

• Work requires occasional physical exertion, including some lifting of objects weighing up to 25 pounds.

Mental & Visual Demands

• Work performed by this position requires moderate concentration to effectively execute moderately complex tasks.
• Work occasionally requires some degree of visual effort for periods of time.

Work Environment and Hazards

• Employee works in a manufacturing setting with some exposure to heat, cold, dust, or other factors of minor inconvenience.
• The position has some exposure to hazards that might cause minor injury.
• The Trainer must have availability and flexibility to work different shifts and days, sometimes for weeks at a time, to provide support and training to all of our employees.  May need to work weekends or overtime as required.

AMERICANS WITH DISABILITIES ACT

Kettle Cuisine complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

CORE VALUES

Kettle Cuisine takes the utmost pride in its people, products, and reputation. Each employee is expected to understand and live our Core Values every day.

• Honor Food – We create and produce the best tasting, safest, all-natural recipes that strive for perfection in every batch, from bench to kettle
• Honor Each Other – We seek to develop trusting, respectful and mutually rewarding relationships with all our team members and business partners
• Honor Development – We recognize and nurture each other's talents, strengths, and interests in order to further strengthen and grow our team 
• Honor Innovation – We continually strive for creative and sustainable ways to achieve excellence

Qualifications and Experience

• Excellent verbal and written communication skills with aptitude in conducting interviews.
• Excellent organizational skills.
• Excellent interpersonal skills with good negotiation tactics.
• Ability to create and implement sourcing strategies for recruitment for a variety of roles.
• Proactive and independent with the ability to take initiative.
• Excellent time management skills with a proven ability to meet deadlines.
• Familiarity with laws, regulations, and best practices applicable to hiring and recruitment.
• Proficient with or the ability to quickly learn applicant-tracking software (Paycom) or other recruitment systems.
• Proficient with Microsoft Office Suite or related software.
• At least two years managing all phases of the recruitment and hiring process highly preferred.

Required attributes

• Self-starter able to conceptualize and drive initiatives forward
• Positive attitude and motivated by contributing to the overall success of the team
• Able to develop strong relationships with internal and external stakeholders
• Creative problem-solving skills
• Obsessive attention to detail, well organized and able to juggle many projects at once
• Comfortable moving at a fast pace and in ambiguous environments