Events Manager (Finance)

Essential Duties and Responsibilities

Serves as a tournament/event facility manager and representative, sales representative, customer service agent, facility liaison and point-of-contact for the tournament/event promotor/vendor, and other duties pending event needs and per assignment from the Tournaments & Events Director, and/or General ManagerManage the VIP Balcony area operations, including the facility staff assigned to work in this area (i.e. ushers, sellers, hosts, servers, attendants)Sell VIP Balcony products and services on a walk-up bases (i.e. Reserved Tables, SRO Day Passes, Team Lounges) in the DaySmart software system, and track via spreadsheet and/or other methods TBD for accurate accounting and reportingDeliver exemplary customer service to patrons, clients, sponsors, promotors, venders, and staffHave familiarity with general Titan Sports Complex offerings and day-of event detailsEnsure adherence to Titan Sports Complex policies, rules and proceduresRespond to all incidents, accidents, injuries and altercationsHelp resolve guest concerns and/or direct to the appropriate representativeMaintain calm during fast-paced and/or stressful situationsAssist the facility staff with general cleaning and orderliness of the VIP Balcony area as needed

Roles

VIP Balcony Manager: Help transact day-of product sales via computer software system, process credit cards and handle cash, and manage the event support staff in this area to deliver a best-in-class positive experience for all patrons

Greeter: Ensure proper entry to the event and VIP Balcony and welcome guests to the facility

Usher: Help guide and direct guests through the building while offering general customer assistance and monitoring of assigned areas

Event Operations Monitor: Monitor assigned courts and related spaces to ensure smooth event operation

Event setup/teardown: Move/stack/unload/load tables, chairs, signage and other equipment required for the event, as needed