Senior Patient Service Representative - John W. Keys Speech and Hearing Center (Healthcare)

This position is located at the College of Allied Health in the John W. Keys Speech and Hearing Center.  Hours are 8 a.m. to 5:00 p.m., Monday - Thursday; most Fridays done at noon.  Slower clinic schedule during university intersession.  Parking available right behind the office. All University holidays off.
Coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility. 
 
Duties:

• Schedules patient appointments, either by telephone or in person.
• Obtains patient demographics on new patients and updates demographics on established patients. 
• Answers telephone calls and distributes to the appropriate personnel.
• Prepares and enters healthcare providers' schedules into the computer.
• Coordinates schedules as directed to patient requiring multiple services.
• Greets patients as they come into the clinic for scheduled appointments. 
• Accepts payments and writes receipts.
• Copies insurance cards.
• Prepares encounter forms and billing packets for patients to be seen. 
• May prepare and type daily deposits.
• Balances and closes cash box daily. 
• Prints and faxes physician schedules to offices.
• Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart.
• Copies medical records for patients and other providers or facilities.
• Files patient charts. Makes up new patient charts and/or packets of information.
• Discusses financial accounts with patients.
• Verifies insurance eligibility and primary care physicians for patients. 
• Secures referrals to other providers for HMO patients.
• Secures referrals from PCPs for HMO patients to be seen in the clinic. 
• Dispenses supplies as needed.
• Performs various duties as needed in order to successfully fulfill the function of the position.

Required education: High School Diploma or GED, AND:

• 18 months experience, including a minimum of 6 months experience in a clinical environment and 12 months experience in a customer service role.

Skills:

• Medical Office Experience
• Customer service     
  
• Ability to communicate verbally and in writing      
  
• Ability to resolve problems in a timely manner      
  
• Proficient with Microsoft Office Suite (Word, Excel, and Outlook)    
  
• Ability to multitask and meet deadlines        
  
• Ability to maintain patient confidentiality      
  
• Ability to enhance professional growth and development through in-service meetings and education programs
  

Working Conditions:

• Physical:
  • Must be able to work in sitting position, use computer and answer telephone.
• Environmental:
  • Office Work Environment.

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Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.