Guest Services Specialist - Front Office (Seasonal) (Personal Services)
Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all whom we serve.
The Guest Services Specialist at Safe Harbor Jamestown Resort & Marina in Jamestown, Kentucky is responsible for assisting members and guests with their immediate needs. This may include, but not limited to, registering guests of the hotel and cabins; giving information on the facility, products and services; assisting with reservations; maintaining a maintenance request log and deploying proper teammates to assist; deployment of water taxis and land shuttles via marine band radio; and collecting payments and insurance data.
Essential Duties and Responsibilities
- Developing and maintaining effective and friendly working relationships with staff, members, guests and dealing with conflict effectively, courteously, and tactfully
- Responding to member questions and needs via phone, email and in person
- Providing excellent customer service
- Dealing with conflict effectively, courteously, and tactfully
- Accepting and reconciling daily cash, credit and check payments, and following up with past due balances
- Housekeeping tasks including cleaning in and around the office and maintaining clean and serviced restroom facilities
- Provide information on marina products and services
- Available to work any shift, all May to September holidays and weekends, and overtime when required
- Other duties as assigned by Manager
Safety and Environmental Responsibilities
- Follow SHM Safety and Environmental rules and complete required related training
- Wear proper personal protective equipment as required for the task or work area
- Report all accidents, injuries, spills and near misses immediately
Technical and Physical Requirements
- High school diploma or equivalent preferred
- Prior office and/or hotel experience preferred
- Previous customer service experience preferred
- Proficient in Microsoft Office
- Ability to sit for long periods of time
- Ability to lift 10 pounds
Minimum Soft Skill Qualifications
- Eagerness to engage in a growing, fast paced, and industry-leading company
- Consistently treats others with dignity and respect
- Genuinely serves others with humility and a positive attitude
- Frequently demonstrates a bias toward action
- Always communicates effectively and courteously with fellow teammates and members
- Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties
- Shows resolve and overcomes difficulties in a positive and productive manner
- Gladly provides responsive, and high level of service to our teammates and members
- Eagerly puts forth the extra effort to accomplish duties
- Adapts quickly and efficiently to changing priorities in order to meet teammate or member needs
Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at https://shmarinas.com/hr-disclosures/.
