Regional Growth Leader- Select & Middle Markets (West Region)- Cigna Healthcare (Finance)
* Flexible Onsite Location: San Francisco, CA, Walnut Creek, CA, Glendale, CA, Irvine, CA, San Diego, CA, Seattle, WA
* Region/Territory: West Region- Alaska, California, Idaho, Montana, Nevada, Oregon, Washington
BACKGROUND:
Our mission is to improve the health, well-being and peace of mind of those we serve. We do that by making health care affordable, predictable and simple. In an effort to deliver the differentiated value needed to compete in the marketplace, o ur evolved growth framework will bring our mission and strategy to life and position our company for the next era of growth. The key pillars to achieve our goals will be:
Grow : we will grow our existing businesses by delivering differentiated value for the customer and clients we serve today.
Expand : we will broaden our reach to impact more lives beyond our current footprint by entering new businesses, geographies and buyer groups.
Strengthen : we will continue to invest in our future by enhancing key enterprise capabilities that accelerate efficiency, decision-making and innovation.
How we win in the marketplace will be by retaining, deepening and adding client and customer relationships all the while growing the value of new and existing distribution channels through segment expansion, capability development, broker engagement and successful execution of sales and retention strategies.
OVERVIEW:
Reporting to the Senior Vice President Segment Leader, this role will function as a key member of the sales leadership team and be responsible for driving a profitable regional growth strategy in both new and existing sales channels within Region for the Select & Middle Market Segment (25 - 3,000 lives).This leader will have direct ownership of earnings and portfolio management of assigned Region, executing the overall sales strategy and implementing effective management processes needed to generate new sales and drive deeper penetration into existing accounts.
Working through and with the Market Growth Leaders and Underwriting Leaders, this position will look to maximize the local market value proposition to direct the overall expansion, sale and retention of new and existing business as well as identify key opportunities for integrated growth to expand market share. This leadership role will be "mission driven" and instrumental building and maintaining effective (and profitable) long-term relationships with a variety of high-value external partners at the broker and client level, ensuring high levels of customer and client satisfaction are achieved across multiple books of business; as well as setting the tone for a high-performing sales.
RESPONSIBILITIES:
- Be a visible leadership presence within the Region, building and growing external relationships and partnerships. Oversee day to day sales and portfolio earnings, ensuring there is continued focus on execution towards growth and earnings goals as well as new sales, account persistency and client satisfaction.
- Serves as a trusted member of the Segment sales leadership team, bringing diverse expertise and proficiency in the areas of sales/Enterprise leadership and strategy execution; represents the buyer group to key internal matrix partners in order to support and promote market capability development and readiness needs.
- Strong partnership and maintains productive business relations with key matrix partners such as: Underwriting, Medical Economics, Provider Relations, Health Engagement, and Data Reporting/Analytics that support sales execution and overall medical cost improvement initiatives.
- Develops and implements the strategy to expand the market position for the segment and articulates the sales focus and vision for the West Region. Responsible for establishing sales targets in order to achieve (or exceed) all sales, relationship, financial and growth goals.
- Oversees the process of establishing customer acquisition plans that pinpoint profitable and/or potential customers (i.e., based on conversions and referrals), cross-sell opportunities and customer retention programs both at the buyer group and market level.
- Builds collaborative relationships across the Enterprise to achieve corporate, financial and market objectives while providing the very best in products and customer service; maintains strong external relationships with key broker and consulting firms in addition to key client and producers and partners across other Regions to ensure maximum value creation is achieved across the buyer group.
- Champions the development of innovative market solution and capability offerings that deliver expected sales, customer and earnings growth that aligns with the buyer group as well as Enterprise strategies and initiatives.
- Cultivates strong cross-buyer group and service team integration among the Enterprise and growth platform matrix organization, championing partnership and collaboration, self-coordination and strategic cooperation that promotes excellent in the local market and field.
- Represents Cigna in the community; develops and maintains strong external relationships with consulting houses, key customer accounts, health care professionals / delivery systems and civic organizations; has the ability to effectively handle media and/or public relations inquiries, as needed. Actively engaged and is a reflection of Cigna within their market to local, state and municipal organizations.
- Identifies opportunities and establish management processes that support overall market growth plans with an emphasis on growing both new and existing distribution channels that achieve membership growth as well as meet or exceed financial and profitability targets; drives and owns management activities of markets sales distribution leads and their respective sales teams.
REQUIRED SKILLS:
- Minimum of a Bachelor's degree in business, healthcare, or related field equivalent experience; Master's and/or MBA degree preferred.
- Minimum 15+ years in a strategic and leadership role in a service, sales, healthcare, health plan and/or broker/consulting environment; 8-12+ years leading and managing sales team(s) at a buyer group and/or market level.
- Broad knowledge, expertise and proficiency in all aspects of sales distribution, health care, external broker and customer/client relationship management.
- Ability to be an influential business leader who can impact and garner support from matrix partners across the Enterprise.
- Strong and proven leadership skills including a demonstrated ability to manage required actions in support of delivering on a vision/mission, communicating its purpose, and helping drive outcomes/results.
- Adaptable, flexible and able to lead the organization through transformation; proven track record of delivering results that are high quality, profitable and sustainable.
- Ability to effectively collaborate across the organization with other business units and influence actions/support through critical matrix and business partners.
- Strong presentation and facilitation skills with internal and external clients and customers; develop strong working relationships with others, and maintaining them over time.
- Strong leadership, sponsorship and mentoring talents, identifying the developmental needs of others and coaching to improve their knowledge or skills.
- Ability to travel 50%+ (or as needed), both regionally and nationally as required.
ENTEPRISE LEADERSHIP COMPENTENCIES:
ALIGN: CONNECT and UNITE
- Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies. Leverages the organization's key differentiators to develop a viable long-term strategy.
- Builds Networks: Effectively building formal and influential connections & relationships among and across cultural, organizational and global boundaries.
- Managing Complexity: Making sense of complex, high-quantity and sometimes contradictory information to effectively solve problems. Approaches problem-solving from a systems perspective, defining connections, linkages and interdependencies.
INSPIRE: ENERGIZE and ENGAGE
- Drives Vision and Purpose: Articulates a compelling vision of the positive impact the organization can make and motivates others to take action.
- Values Differences: Sponsors and mentors people from a variety of backgrounds and perspectives.
- Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives. Motivates others by appealing to deeply held values and goals.
- Courage: Stepping up to address difficult issues, saying what needs to be said. Confronts actions that are inconsistent with the organization's views and values.
DEVELOP: ADAPT and CREATE
- Cultivates Innovation: Commits resources to build a strong innovation portfolio and capitalize on new business opportunities.
- Nimble Learning: Ensures that the organization has the means to systematically gather and apply lessons learned.
- Develops Talent: Developing people to meet both their career goals and the organization's goals. Creates a culture that emphasizes ongoing learning and development and reinforces its value to the organization.
DELIVER: KEEP OUR PROMISES
- Ensures Accountability: Holds self and others accountable to meet commitments. Creates an environment of accountability for meeting agreed-upon expectations.
- Drives Results: Consistently achieves results, even under tough circumstances. Creates an organization that pushes forward in difficult and somewhat challenging times.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 257,800 - 386,800 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
