Jr Network Engineer (Information Technology)

GENERAL DESCRIPTION:
The Jr. Network Engineer plays a critical role in supporting High's networking and telecommunications systems. The role maintains and supports local and wide area-networking (LAN\WAN) and telecommunications related systems that are both on premise and cloud-based. Areas of responsibility include all voice and data network systems for High's primary and secondary data centers, cloud providers and various strategic business units. Additional responsibilities include interfacing with key telecommunications and network services related partners and providing tier I-II support across High's various businesses, on-premise data centers and cloud environments.

Within this scope of responsibilities, this position will be responsible for completing projects and operating a highly effective operations function.

EXPERIENCE, SKILLS, TRAINING, AND/OR EDUCATION REQUIRED:

• Bachelor's degree or equivalent combination of education and experience in Computer Science, Engineering, Networking, or a related field.
• CCNA, Network+ preferred but not required.
• 1-2 years of recent experience implementing and operating networking and telecommunications related solutions (technology, infrastructure, tools, and services).
• Experience in or knowledge of some or all of the following technology areas:
  • LAN\WAN\VPN\Wireless\remote access technologies, concepts, hardware (switch, router, firewall, access gateways)
  • Routing, switching, DNS, DHCP, NAT
  • Secure network design (zones, DMZs, bastion hosts)
  • Connectivity infrastructures including LAN, WAN, WDM, MPLS, ISP and Broadband circuits
  • Telephone and video systems
  • Scripting languages
  • Network device configuration and cabling standards
• Working experience with or knowledge of the following process and technology areas:
  • Incident management
  • Patching, lifecycle planning, asset management, configuration management, systems monitoring.
  • Windows & Linux operating systems

OTHER SKILLS AND ABILITIES:

• Strong organizational skills.
• Outstanding verbal and written communication skills, with the ability to translate technical details into business language and relate technical concepts to a business impact.
• Problem-solving skills with ability to identify root cause issues.
• Exhibits accountability and accepts responsibility and consequences for work performance and conduct.
• Demonstrated customer service orientation.
• Intellectual curiosity supported by strong listening and needs assessment skills; ability to identify root issues versus symptoms.

REPORTING RELATIONSHIPS:
The Jr. Network Engineer operates as part of the dynamic network team under the Team Lead of Network Services. The Jr. Network Engineer has responsibility for supporting network and telecommunications processes and relating technology across the 11 companies that constitute High.

ESSENTIAL JOB FUNCTIONS:

• Support the execution of networking and telecommunications related projects.
• Collaborate with the Client Computing, Server, Cybersecurity, Enterprise Solutions, and Business Intelligence teams regarding network related issues.
• Assist in implementation and enhancement of networking and telecommunications related solutions.
• Support the proper operations of firewalls, routers, network access control solutions (NAC), DNS, DHCP, RADIUS, proxy, network segmentation, routing, switching, remote access, other network-based solutions.
• Support the proper operations of voice hardware\software including but not limited to IP PBX server (on premise and cloud), VoIP phones, voice circuits, room based and desktop video systems, and other supported infrastructure devices.
• Support connectivity infrastructures including LAN, WAN, WDM, MPLS, ISP and Broadband circuits.
• Support and maintain all aspects of High's networking and telecommunications systems.
• Support monitoring tools, perform monitoring of services and measure effectiveness.
• Possess the ability to solve and troubleshoot issues surrounding LAN\WAN and voice services in a timely and professional manner.
• Support development and maintenance of best-practice standards, policies, procedures to ensure optimal daily operations are maintained.
• Provide 24x7x365 response and support after hours for critical IT incidents when designated on-call.
• Periodically work off hours (nights and weekends) to complete planned operations or project work.

MARGINAL JOB FUNCTIONS:

• Perform other duties and assignments as required by the Team Lead of Network Services.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

See job description