Spa Coordinator (PT) - Scottsdale (Administrative)
Hawaiian Experience Spa is a different type of employer.
Hawaiian Experience Spa is a family-owned day spa founded in 2007 and operated in a manner guided by the Hawaiian principle of Aloha. Everything from our guest services to our employment practices to our physical design and marketing systems is driven by the spirit of Aloha. We currently have two Phoenix, AZ area day spas located in Scottsdale and Goodyear.
Our spas offer a variety of services in the categories of massage therapy, facials and skin care, body treatments and couples' experiences. Our therapeutic treatments, many of which are unique to our spas, are influenced by Hawaiian traditions, cultural practices and philosophies, and offer a fusion of spiritual and emotional renewing along with scientifically based therapeutic techniques.
We believe in propelling the spa forward by focusing on our ‘ohana (employee) experience as the number one driver of success and growth. The spa owners try to foster a workplace that is engaging and rewarding so that each ‘ohana member can have an awesome work experience while delivering a genuine and healing Hawaiian spa experience to our guests.
Spa Coordinator
While the Service Team (massage therapists and aestheticians) perform the treatments, none of it could happen without our front desk ‘ohana, our Spa Coordinators and Managers. The Desk Team runs the spas! In addition to having an awesome work experience for yourself, you are an integral part in making the other ‘ohana members have an awesome work experience and in making the guests have an exceptional Hawaiian experience during their visits. Remember, you are the first person and the last person the guest sees and that gives you a powerful opportunity to affect their experience.
Starting out as a new Spa Coordinator we will teach you all the aspects involved in running a day spa filled with aloha. Your day will be diverse, and your energy, enthusiasm and caring nature will help maintain our relaxing and therapeutic Hawaiian experience.
Spa Coordinators help guests choose and book appointments, set up guests' lockers and showers, check out guests and process their payments, assist guests with other purchases, file and enter information into our spa management software, help keep the spas clean, wash towels and robes, and generally perform whatever is needed to run the spa during your shift.
Why Join Our Team?
- Competitive hourly pay based on your work and life experience
- Be part of an ‘ohana with hands on owners focused on you
- Weekly Payroll (Pay every Friday!)
- Paid vacation increasing to three weeks per year! (FT Only)
- Paid sick time (FT and PT)
- Health insurance plans (FT Only)
- Discount on products - buy them for yourself or as gifts for friends and family
- Discount on services - Receive massages, facials and body treatments at a deeply discounted rate
- Family discounts on spa services – Your family also gets big discounts on all services
- Relaxed dress code and the freedom to be unique
- Training in all aspects of running a busy day spa
- Break rooms to help you recharge
Responsibilities and Duties
Every 'ohana member's job is to help to make sure we all have an awesome work experience. When we have an awesome experience at work, we can easily provide the guest with the exceptional Hawaiian spa experience they look forward to when they visit our little piece of Hawaii. Specific duties of the spa coordinator include;
- Helping guests on the phone and in person choose the best service to book for their needs and preferences
- Using our spa management software to book services, enter guest data, check guest history and process guest purchases
- Learning about our services and products and using that knowledge to help guests make appropriate buying decisions
- Printing, filing and organizing various forms and documents
- Keeping the spa clean and neat throughout the day
- Setting up lockers, sauna and other amenities for guests
- Doing behind the scenes spa work including laundry, folding towels and robes, stocking shelves with supplies, etc.
- Helping the service team as needed with supplies, light cleaning, guest interactions and set up
Qualifications and Skills
- A work history that demonstrates a commitment to excelling in your job
- Must be available weekends
- Must be experienced working with people, including customers and fellow employees
- Must be comfortable giving direction to guests and employees regarding policies, laws and procedures required to operate the spa
- Ability to stand for periods of time, climb a small step ladder and move throughout the spa frequently
- Ability to lift up to 25 pounds
- Be willing to perform unanticipated tasks that may arise during your spa shift with an overriding attitude of doing whatever it takes to get the job done successfully
- Positive and caring attitude with a genuine desire to help others
- A willingness to learn and share Aloha!
