Federal Reserve Bank (FRB)
Senior Analyst (Project Management)
The Senior Quality Assurance Analyst will provide quality monitoring, quality assurance reporting, and quality program support and modernization . Reporting to an Assistant Manager, you will complete a range of duties supporting the contact center across several functions, perform regular quality reviews, identify trends and training gaps for coaching opportunities, create processes and training to grow knowledge, develop and document procedures, and help prepare for future department and application transitions.
Responsibilities
Qualifications
Total Rewards
Bring your passion and expertise, and we'll provide the opportunities to challenge you and propel your growth—along with multiple benefits and perks that support your health, wealth, and life.
Salary: $76,900-$98,100
In addition to competitive compensation, we offer a comprehensive benefits package all brought together in a flexible work environment where you can find balance:
Medical (4 options), Prescription, Dental (3 options), and Vision Insurance with no waiting period
401k/Thrift Plan with generous employer match
Employer-funded Pension Plan
Paid Vacation/Sick Time & Holidays
Flexible Spending Accounts and Healthcare Spending Accounts
Flexible Work Schedule available in most departments
Life Insurance and Long Term Disability Insurance
Tuition Reimbursement (undergraduate and graduate)
Parental Leave
Free onsite 24/7 Fitness Center including training classes, and locker room / shower facilities
Onsite Cafeteria & Coffee Shop
Additional Convenience Benefits, Discounts and More…
At the Federal Reserve Bank of St. Louis, we believe the Federal Reserve most effectively serves the American public by building a more diverse and inclusive economy. Our commitment to diversity and inclusion, at all levels of the organization, has been one of our core values for many years and remains strong as we continue enhancing our efforts. Learn more about Bank's culture.
The Federal Reserve Bank of St Louis is an Equal Opportunity Employer. #LI-Hybrid
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.