Operations Manager (Project Management)

General Responsibilities
Directly supervise all maintenance, laundry and housekeeping personnel and ensure proper completion of all housekeeping, laundry and maintenance duties.Direct and coordinate all the cleaning and maintenance activities of the Hotels facilities, including routine and deep cleaning of guestrooms, public areas, back of the house and laundry operations and the routine maintenance and properly scheduled preventative maintenance.Ensure the proper appearance of the Hotel from the entrance to the roof. Direct and coordinate the cleaning and maintenance of the parking lot and walkways, the property landscaping, service and trash areas, and the exterior of all buildings.Act as the Manager on Duty (MOD) when scheduled as such by the General Manager.

Primary Functions
Scheduling
Schedule all housekeeping, laundry and maintenance personnel.Track and maintain labor hours and labor standards for all housekeeping, laundry and maintenance activities.
Profit
Effectively control and manage all housekeeping, laundry and maintenance operational expenses including labor, overtime, supplies etc., and seek and implement cost saving strategies. Monitor and control daily costs per occupied room (CPOR) for all housekeeping and maintenance activities.
Quality
Facilities: Ensure that the hotel meets/exceeds Mission and Brand quality standards.Guest Service: Ensure that the hotel meets/exceeds Mission and Brand standards for guest satisfaction.
Leadership
Leading: Motivate, coach and train laundry and Housekeeping team members, set goals and hold team members accountable, and provide feedback, rewards, and recognition.Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to Missions Standard Operating Procedures.