Agent (Security)
The Agent will perform a variety of assignments including concierge-level, residential, or event security, response services, basic driving, and investigations.
Essential Functions:
- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Provide the client with concierge-level security at the company location and/or events;
- Deescalate tense situations or individuals that may arise.
- Write detailed incident reports following any incident, occurrence, or variance that warrants documentation.
- Conduct quality investigations and complete investigative reports.
- Provide response services related to emergency and crisis planning, high risk terminations, workforce disruptions, natural disaster, civil unrest, and threat monitoring.
- Transport the client to and from company location and/or events.
- Secure the client's residential perimeter;
- Review CCTV, manage access controls, and respond to alarms, as needed.
- Identify and escalate equipment deficiencies/failures.
- All other duties, as assigned.
High School Diploma or GED with 3 years of law enforcement, military, and/or security experience. A Wisconsin guard card is required. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives.
Competencies:
- Law enforcement, military, and/or security experience.
- Concierge-level customer service experience.
- Able to complete thorough and accurate investigations and reports.
- Access control systems, CCTV, and alarm monitoring experience.
- Strong problem resolution skills.
- Able to interact effectively at all levels and across diverse cultures.
- Solid verbal and written communication skills.
- Computer knowledge; Microsoft Office.
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;
- Exposure to sensitive and confidential information.
- Regular computer usage.
- Occasional reaching and lifting of small objects and operating office equipment.
- Ability to adjust focus between close and distance vision.
- Exposure to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
- Rapid and effective decision-making during unusual or emergency situations.
- Work in environments and under conditions that require carrying authorized weapons and ammunition, the use of protective gear and devices, and/or awareness of personal safety and safety of others.
- Frequent sitting, standing and/or walking for long periods of time and may involve climbing stairs and walking up inclines and on uneven terrain.
- On occasion, may be required to perform stressful and physical activity.
- Respond to occasional emergency situations, at any hour, with short notice.
- Frequent lifting and moving up to 10 pounds and occasionally up to 30 pounds.
- Shift work including evenings, weekends, and holidays to ensure the successful completion of work assignments.
- Travel, as required.
