Applications Analyst I, II, or Senior (Information Technology)

Southwest Power Pool (SPP) is about more than power. We're about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas' Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

• Competitive pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance
• Relocation assistance
• Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed.
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP

Ready to Ignite Your Career? If you're excited about solving problems, collaborating with a dedicated team, and making a real difference in a tech-savvy environment, we want to hear from you!

As our Applications Analyst I or II, you will be instrumental in supporting and maintaining computer applications and databases that are essential to our daily operations. Many of these applications have a significant economic impact and are crucial in preventing loss of life and property. The accurate and reliable functioning of these systems is critical to the operation of Southwest Power Pool and its members.

You will generally focus on a specific set of applications as your primary area of specialization. Your role will involve applying business and technical support concepts to troubleshoot software issues, provide top-notch customer support, and resolve application and usability problems.

If you're excited about solving problems, collaborating with a dedicated team, and making a real difference in a tech-savvy environment, please apply here.

To be successful as our Application Analyst, we're looking for:

• Bachelor's degree in Computer Science, Information Technology, related field, or equivalent work experience
• Senior Application Analyst: Six (6) years of applicable Information Technology application administration and support experience; or an equivalent combination of education and work experience 
• Application Analyst II - Three (3) years experience of Information Technology Development/Support experience
• Application Analyst I - No experience
• Effective working knowledge of Microsoft Windows, Unix or Linux operating systems, application development and support methodologies, and database management systems
• Effective troubleshooting, problem solving, and analytical skills
• Effective written and oral communication skills
• Effective working knowledge of SDLC and project life cycle methods and practices
• Good customer service and organization skills
• Understanding of, compliance with and enforcement of SPP Policies and Procedures
• Competent in scripting, SQL, deciphering error and event logs, data analysis.

Preferred: 

• Two (2) or more years applicable utility industry experience
• Experience with security systems, camera systems, and administering server based applications

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands:

The physical and mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

• While performing the duties of this job, the employee is regularly required to make decisions, interpret data, and problem solve.
• The employee frequently is required to stand or sit for extended periods; use hands to operate a computer keyboard and standard office equipment.
• The employee must occasionally lift and move up to 10 pounds.
• Requires the ability to work and collaborate with managers and employees at all levels to exchange ideas, information, and opinions to facilitate the task.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
• Understanding of, compliance with and enforcement of SPP Policies and Procedures

Position Type and Expected Hours of Work:

This is a full-time position with regular working hours from Monday through Friday, 8:00 a.m. to 5:00 p.m. Please note that occasional extended hours may be necessary as part of a 24/7/365 on-call rotation.

Work Location: 

This is a hybrid (2-3 days in office) position located in Little Rock, Arkansas.

Travel Requirement:

This position requires minimal travel, typically 10% or less.

Should you elect to apply for this position SPP will review your qualifications and if after reviewing the qualifications and experience of all applicants, your skills and credentials meet our needs, someone from our organization may contact you. Please be advised that the time required to complete the applicant review process typically takes between 30 and 90 days, but could extend beyond that. Once the position has been filled, all applicants will be notified via email.

Southwest Power Pool is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age or any other protected category.

The Americans with Disabilities Act (ADA) defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job, and does not cause an undue hardship for the employer. SPP adheres to the ADA and reasonable accommodations may be made to enable a qualified individual with a disability to perform the essential functions.

At SPP we value Diversity, Equity and Inclusion. Visit our website to learn more: LINK

Full job descriptions will be made available to those selected for an interview.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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