Security Guard Concierge (Personal Services)
Position Description: The Concierge Security Officer is responsible for engaging with patients, guests, and visitors who come to Feminist Womens Health Center to utilize the services we provide in a knowledgeable and compassionate manner. The Concierge Security Officer plays a crucial role in setting the tone by ensuring the safety and security of the property and guests. They have knowledge of the clinic services provided, hours of operation, local area hotel and restaurant information, gas stations, and any information to respond to inquiries from the patient/guest. The Concierge Security Officer possesses excellent communication skills and the ability to de-escalate and maintain control in stressful situations with a calm demeanor.
Essential Responsibilities: This position is responsible for the following areas. Other duties may be assigned.
Maintain a physical presence at the main clinic entranceGreet every guest to confirm they have a valid appointment.Document all pertinent patient information in accordance with HIPPA requirementsAdhere to the current established COVID-19 protocolPossess good judgment and observation skillsRespond to general inquiries for information or patient status updates.Authorize, control, and monitor access at the main clinic entrance to prevent an unauthorized security breachFollow all clinic rules and regulations regarding guest access or denial, HIPPA requirementsProvide assistance to guests who may need help as needed and appropriatePossess a high level of observation to deter vandalism, theft, or other inappropriate behaviorSecure all clinic doors and exits at the end of shift operationsCross-training with other Security Guard positions.Other duties as assigned.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Understanding of and commitment to reproductive justice and full participation in democracy.Must be comfortable working with diverse communities and with those with diverse backgroundsMust be able to work outside (with may include inclement weather)Must be at least 18 years of ageMust have a valid driver's license and access to reliable transportationMust be reliable, dependable, detail-oriented, and well-organizedContributes to team effortGood report writing skills to document daily activity reportAbility & willingness to accommodate a flexible schedule, including some nights & weekends
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable adjustments will be made to enable individuals with disabilities to perform essential functions.While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or listen. The employee is regularly required to stand, walk, or move, and reach and grip items relatively far away. The employee must occasionally lift and/or move up to 25 lbs.
This position, as with all roles at the Feminist Womens Health Center, includes upholding the philosophy and mission of the organization by:
Maintaining work performance consistent with the policies and procedures.Demonstrating an ability to work well with diverse groups of people.Maintaining a high degree of ethics, which includes confidentiality of all client, donor, volunteer & employee information, business strategies, etc.Utilizing work time efficiently and with integrity.Contributing to a positive team environment through reliability and accountability; communicating positively and assertively; & appreciating and recognizing your team members.Contributing to self-development and professional growth by seeking opportunities to learn through journals, seminars, or special programs and sharing this learning with others.Communicating effectively with supervisors on the status of work in progress, including written status reports and staff meetings.Completing projects and work assignments as assigned by deadlines.Communicating questions about work assignments or deadlines to supervisors or appropriate staff and team members.
