Colonial Parking Inc
SR MANAGER RMC (Finance)
We are seeking an experienced and dynamic Senior Manager to lead our customer support operations from our headquarters in Washington DC . As the Senior Manager, you will be responsible for leading the seamless operation of the service management customer care center and overseeing all technological aspects within the department. This role entails mentoring, motivating, and guiding the team to deliver exceptional service while focusing on staff development, and overall customer satisfaction. This will play a pivotal role in maintaining professionalism, minimizing attrition rates, fostering employee growth, and ensuring efficient service management practices. Leveraging data-driven insights, the Senior Manager will drive operational improvements throughout the organization, all while adhering to budgetary controls and financial reporting for the service operations. Join our team and play a pivotal role in shaping the future of our customer service excellence from the heart of our operations in Washington DC.
Essential Duties and Responsibilities