Dispatcher - Argo (Finance)

Position Description

Develop and maintain professional relationships with co-workers, customers, carriers and other KM departments/ employees. Handle all required paperwork as defined in the Dispatch Operating Procedures to safely, accurately and efficiently execute customer tank truck orders in the KM and customer inventory systems.
Actively participate in daily SQE meetings with assigned team

• Work closely with Dispatch Supervisor and Senior Dispatcher to understand, develop, document, implement and maintain dispatch operating procedures
• Execute all procedures and customer requirements according to SOP
• Maintain proficiency and accuracy using the various customer information systems
• Issue proper placards, seals, MSDS, COA and product ID tags to driver
• Obtain tare and gross weights of tank trucks; calculate volume of product loaded
• Create accurate legal DOT BOL that meets KM, DOT and customer requirements
• Satisfy customer requirements and special instructions
• Work closely with Dispatch Supervisor and Senior Dispatcher to investigate and respond to all customer complaints and inquiries
• Handle issues and problems related to the movement of customer product per the direction of the Dispatch Supervisor and Senior Dispatcher
• Perform order verification throughout the day
  • Verify all orders are closed
  • Ensure accurate delay codes have been applied to orders as applicable
  • Enter customer ancillary charges as applicable
• Assist with managing truck activity in the terminal
• Cross trained on all KM accounts; able to satisfy all customer requirements as the business demands
• Identify, report and correct safety and environmental concerns
• Perform job related special assignments as required

Position Requirements

JOB REQUIREMENTS

• High School Diploma
• Microsoft Office System experience
• 1-3 Years similar work experience
• DOT certification
• SAP
• Team oriented
• Professional
• Display respect for customers, co-workers & management
• Customer oriented
• Reliable
• Flexible
• Excellent communication skills
• Excellent organizational skills
• Excellent math skills
• Positive attitude
• Detailed oriented
• Must be able to work quickly, independently and accurately under pressure
• Able to work various hours and overtime to meet the demands of the business
• Able to respond to inquiries outside normal shift hours
• Able to lift 25 pounds
• Able to adhere to professional business casual dress code

EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.