Dispensary PRO (Finance)
At Standard Wellness, our mission is to improve quality of life through safe and easy access to cannabis, consistently deliver top-notch products to our consumers, and empower patients to use alternative medicine in finding relief to live happier lives. Our goal is to create a new standard in the medical cannabis industry focusing on quality, compassion, innovation, and education. We are committed to a research-driven, patient-centric approach in all that we do, and strive for a sustainable and positive impact within our community.
*Positions: Part Time
*Availability: Weekends and holidays as needed
What You'll Do:
As a Dispensary Professional, you will provide support to the Dispensary Manager to ensure daily operations of the dispensary run smoothly, properly, and in compliance with applicable laws and regulations. You will be responsible for guiding customers through the process of selecting the appropriate product for their needs and provide education of medical cannabis products (types, uses, dosage, etc.). The Dispensary Professional will need to demonstrate excellent customer service with the customers from the time they walk in the store to the time they leave with their purchase while making them feel empowered and confident in their decision.
What You'll Bring:
Register patients/caregivers into the system using their MMJ card and identification used to obtain the card, verify the recommendation and status the MMJ card with the OHMM registry; confirm all required profile fields are complete; check guest into the POS system
Using OARRS, verify days' supply available when checking patient or caregiver in, when recommending a medication to avoid over administering medication, and at checkout to make sure they are not being oversold
Adhere to any doctors' notes in the system for dosing, medication type, and administration of medication
Confirm the medication pulled matches what is entered into the POS by checking product labels against the patients' cart
Make certain all labeling requirements are completed at check out
Assist patients in person and by phone with inquiries and concerns
Adheres to and educates patients on Ohio laws and regulations as it relates to the Medical Marijuana Control Program including methods of consumption and administration
Ensure compliance with applicable state and local laws through all stages of the sale of medical cannabis
Maintain patient confidentiality in accordance with HIPAA
Other duties as assigned by your supervisor
What We Need:
Must be at least 21 years of age
Must have a high school diploma, or the equivalent
Must be able to pass all background check and licensing requirements as set forth by the Division of Cannabis Control
Retail or hospitality experience, preferred
Must be able to perform the essential functions of the job with or without an accommodation
Must be able to read, write, speak, and understand the English language
How You'll Rock It:
Knowledge of principles and processes for providing customer support and personal services.
Knowledge of principles and methods for showing, promoting, and selling products or services and sales control systems
Excellent verbal and written communication skills; active listening skills
Excellent customer service skills with the ability to maintain composure during stressful situations
Ability to maintain a positive and enthusiastic attitude
Must have good computer skills with the ability to learn new software and programs quickly
Must have an eye for details
Founded in 2017, Standard Wellness became the first vertically integrated medical marijuana company in Ohio when we were awarded cultivation and processing licenses, and a dispensary license through our sister company The Forest in 2018.
Since then, and with our core values at the center of all we do, we have expanded our footprint to include patients in Utah, Maryland, and Missouri, and we look forward to what the future holds.
