Landscape Maintenance Production Manager (Architecture)
Work is a big part of your life, and the only way to be truly satisfied is to do something you love. Being part of the Plants Creative team means exactly that. You'll have the opportunity to be part of a larger mission -- to enrich people's lives by improving the relationship they have with the outdoor places they live, work and play in. As you live out this mission, the opportunity to become a leader in your craft, your career and your community grow too. Work with great people. Earn great pay. Receive outstanding benefits.
We are interviewing candidates to join our team as a Maintenance Production Manager. This person will have remarkable communication skills, an ability to think critically, and a passion for the growth and development of others.
Key Responsibilities:
Routing, schedule and hours management for our maintenance division.
Work with Property Care Managers, Horticultural Development Coach, and Customer Experience Administrators to ensure special service requests submitted by customers are completed ongoing.
Coordinate job and safety training with our Horticultural Development Coach, continuing to advance the safety and quality of services provided by our crews.
Interviewing and hiring production team members. Facilitating twice annual performance assessments with crew leaders and ongoing engagement/field check in's with our maintenance production teams.
Ensure crews have all necessary equipment to safely perform property care tasks, including coordinating repairs as needed. Regularly monitor and report on equipment inventory, ensuring timely repairs and maintenance to minimize downtime.
Key Requirements:
Scheduling & Routing Expertise: Have experience in and ability to manage crew schedules, optimize routing, and track hours for the maintenance division, ensuring timely service delivery and efficient use of resources. Experience with Aspire is a big plus.
Collaboration Skills: Proven experience working closely with team mates to handle special service requests, ensuring customer satisfaction and smooth communication across teams. Ability to work alongside a Horticultural Development Coach to drive continuous improvement in safety protocols and service quality.
Safety & Training Management: Experience in coordinating and conducting job and safety training with a focus on enhancing the safety standards and quality of services provided by crews and inputting information into tracking systems.
Hiring & Performance Management: Proven track record in interviewing, hiring, and retaining high-quality production team members. Experience in conducting twice annual performance assessments and actively engaging with crew leaders to foster ongoing development and team engagement.
Equipment Management: Understanding of equipment needs for property care tasks, with the ability to ensure timely maintenance, coordinate repairs, and track inventory to minimize downtime. Ability to assess equipment needs and ensure crews are fully equipped to perform tasks safely and efficiently. Provide proactive feedback and information to the Maintenance Operations Manager of needs/purchases for budgeting and planning purposes.
Key Traits for Success:
Strong Leadership: A proactive, hands-on leader who can inspire and manage a diverse team, fostering a collaborative, productive work environment while ensuring safety and quality.
Excellent Communication Skills: The ability to clearly communicate with internal teams, clients, and vendors to ensure smooth operations and effective resolution of any issues that arise. Being bilingual (English/Spanish) is a plus for this position.
Problem-Solving & Critical Thinking: Quick to identify challenges, come up with practical solutions, and act decisively to keep operations running smoothly and efficiently.
Attention to Detail: Meticulous in managing schedules, equipment inventory, and safety protocols, ensuring nothing is overlooked in maintaining operational excellence.
Customer-Focused Mindset: A commitment to providing exceptional service that exceeds customer expectations and drives long-term customer satisfaction.
Adaptability & Flexibility: Able to handle changing priorities in a fast-paced environment and adapt to new methods and processes to improve overall performance.
Work Hours:
Monday through Friday, 6:30 a.m. - 4:30 p.m. Schedule flexibility will be required based on seasonality, weather, and client timelines. This position does not provide a remote work option.
What are the compensation and benefits:
Base salary range: $66,000-$74,000 annual, based on experience
Quarterly divisional bonuses based on team performance
PTO: unlimited after one continuous year of employment
Retirement savings plan
Comprehensive medical insurance package including vision and dental options
Comprehensive Employee Assistance Program, including localized mental health support for employees and their families.
Company vehicle: Take home after a 90-day onboarding period
Who you'd report to: Melissa Miller, Operations Manager
