Federal Reserve Bank (FRB)
FRFS Problem Management Specialist (Maintenance)
We are seeking leaders to set the vision, strategy, values, and priorities that enable FRFS to achieve its mission. Our leaders must demonstrate a strategic, action-oriented mindset focused on intellectual curiosity, agility, accountability, and the ability to drive innovation through experimentation. To achieve our vision for a people-focused organization with a strong collaborative and innovative culture, we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community.
Candidates that live near one of our Reserve Bank locations will be provided some work from home flexibility. Rules for hybrid work arrangements differs from Bank to Bank and should be discussed during the interview process.
FRFS Services Management Specialist – Problem Management
Federal Reserve Financial Services (FRFS) is an enterprise-focused organization, delivering a suite of payment services to financial institutions via FedLine® Solutions, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH®, FedNow® and Check Services. This integrated set of Federal Reserve payment services meets the needs of the marketplace for new products and services more quickly and seeks to provide a more robust and unified customer experience across all financial service offerings.
Position Contributions –
The Services Management Specialist manages the overall process for problem investigation and resolution. They coordinate and direct all facets of the problem management effort, including bringing the right teams, tools, and information together, and will also delegate subtasks to other teams as they see fit. The Problem Specialist contributes to the FRFS Enterprise by tracking, monitoring, and analyzing incidents to identify areas where a Problem investigation is warranted. They are part of a team that analyzes Root Causes and resolutions, ensuring accurate and thorough analysis to prevent future incidents. The Problem Management Specialist works closely with all Enterprise teams and leadership to achieve problem resolutions and ensure effective Problem Management is occurring. The Specialist is a subject matter expert on Problem Management processes and industry practices, as well as program development and evolution.
What will be expected of you: –
Expertise you would bring –
It's added value if you have-
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
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