Lead Customer Support Representative (Finance)

The County's Department of Public Social Services (DPSS) is seeking a qualified Lead Customer Support Representative for Admin Services, Materials Management.
This position involves overseeing and managing a variety of complex tasks including centralized mail services, records management, supply distribution, and technical assistance. The Lead Representative will supervise staff, ensure inventory control, and provide support for facilities, courier services, and asset management. The role also includes responsibilities such as assisting with minor maintenance work, preparing reports, offering training, and ensuring efficient workflows. The ability to effectively communicate and collaborate with multiple departments is essential, as is proficiency in Microsoft Office, including Excel, for data management and reporting.

Competitive candidates should have a strong background in logistics and warehouse operations, along with essential lead or supervisory experience. The ability to work well within a team is important, as is proficiency in using the PeopleSoft program.

Meet the Team!

The Riverside County Department of Public Social Services (DPSS) is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community. SUPPLY SERVICES SUPPORT
• Load and unload supplies, materials, and equipment from trucks; receive supplies, tools, and equipment; inspect for damage and quantity received against requisitions, invoice or freight bills.

• Store stock in accordance with storing and inventory system; keep storeroom orderly and clean; package items to be shipped; fill requisitions and assemble for delivery; maintain automated and manual filing systems and routine records of items received and issued; take periodic physical inventory.

• Duplicate forms and other printed material; maintain records, perform data entry, and manual inventory card posting; operate forklift to move pallets; note and report to supervisor items that are low in stock; prepare work orders of items to be sent for repairs; maintain records of petty cash funds.

• Research problems, adjust schedules to meet deadlines and time frames, and respond to customer concerns; plan and schedule ordering, receipt and/or storing of goods; interpret complex reports and invoices to ensure goods received match requisition; review documents for conformance to requisition policies.

RECORDS MANAGEMENT
• Maintain, store, and process records; file and retrieve files, records, and other documents; input information into and maintain a computerized information retrieval system.

• Collect, sort, and box quantities of files, records, and/or documents; prepare documents for storage and maintain storage facilities; deliver and pick-up records and other material for the division assigned.

SUPPORT SERVICES TECHNICAL ASSISTANCE
• Assist in performing a variety of minor facilities mechanical and maintenance work under the instruction of Support Services Technician staff; drive County vehicles to and from job/work sites; load and unload trucks and vans; move and secure furniture, boxes, supplies, stock, materials, and equipment.

COURIER and DELIVERY DUTY
• Using a County vehicle, deliver and pick-up documents, materials, records, and supplies in an assigned route for a group of customers.

FACILITIES SUPPORT CENTER
• Provide lead project and technical assistance; create workflow procedures to optimize effectiveness; recommend procedural changes and validate adherence; oversee and evaluate unit productivity.

• Recommend operational changes; analyze statistical and operational data; draft reports to track project information; provide end user training for Voice Over IP (VOIP) telephone systems; act as a liaison with other departments and divisions.

• Compile, run, and edit statistical and narrative reports; verify and process facilities tab for employee information; support projects or moves by compiling information.

• Retrieve data or information from state, County, and DPSS systems; run database application process; complete work tickets related to maintenance issues and repairs; track requests and provide updates.

• Assist customers by providing relevant information; update work logs; research various systems and troubleshoot problems; initiate routine correspondence.

• Provide technical and functional supervision to staff.

ASSETS MANAGEMENT
• Train and brief new staff on warehouse receiving, storing, and distribution of equipment; operate forklift and train staff on work safety procedures.

• Perform research, data entry, and queries of various databases; report generation and maintain records.

• Maintain inventory control; prepare work orders for repairs, research problems, and assist internal customers. OPTION I
Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.

Experience: One year as a Riverside County Customer Support Representative III.

OPTION II
Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.

Experience: Four years in any combination of the following: mail delivery service or supply, warehouse, help desk, records management, support services, assets management, inventory control operations, or delivery or courier services which required determining routes from mailing addresses. One year of this experience must have included Lead responsibility in the appropriate functional area.

ALL OPTIONS
Knowledge of: Basic customer service procedures; inventory tracking and ordering processes; operation and maintenance of postal work equipment; rules, regulations and procedures pertaining to U.S. Postal Service and private mail services; procurement procedures; work safety procedures; queries and report generation; correct lifting and carrying methods.

Ability to: Act in a lead capacity and provide technical support; read and understand work orders, maps, and forms; operate a computer; perform data entry; meet deadlines; make basic arithmetic computations; maintain cooperative working relationships with the public, vendors and other County employees; learn to operate bindery and finishing equipment; follow oral and written instructions; work in a team environment; operate electrical pallet jacks and forklifts; drive a County vehicle; sit and/or stand for prolonged periods of time; bend and/or stoop; carry heavy mail trays and packages; properly lift up to 50 pounds. Other Requirements

License/Certificate: Possession of a valid California Driver's License is required.

What's Next?

Open to All Applicants

This recruitment is open to all applicants. Qualified applicants may be considered for future vacancies throughout the department.

Applicants who are current employees of Department of Public Social Services (DPSS) may be considered before other applicants depending on the volume of applications received. Qualified applicants may be considered for future vacancies throughout the County.

For questions regarding this recruitment
For specific questions regarding this position, contact Bianca Galaviz at bgalaviz @rivco.org .